Last updated: April 2026
At Northern Card Care, we stand behind every product we sell. If something isn't right, we're here to make it right.
30-Day Return Window
If you're not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. We just ask that the item is unused, in its original condition, and in the original packaging.
How to Start a Return
Getting a return started is simple:
- Email us at info@northerncardcare.com with your order number and the reason for your return
- We'll get back to you within 1–2 business days with a return authorization and instructions
- Ship the item back to us using a trackable shipping method
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Refunds
Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 3–5 business days for the funds to appear in your account.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
We take quality seriously. If your order arrives damaged or there's a defect, please reach out to us within 7 days of delivery and include a photo of the issue. We'll send a replacement or issue a full refund — whichever you prefer — at no extra cost to you.
Items We Can't Accept Back
To keep things fair for everyone, we're unable to accept returns on:
- Items that have been opened and used
- Orders returned after the 30-day window
- Items not in their original packaging or condition
Exchanges
Need a different product? We're happy to help with exchanges on unused items within the 30-day window. Just mention it when you reach out and we'll sort it out for you.
Questions?
We're always happy to chat. Reach us at info@northerncardcare.com or through our contact page — we typically respond within one business day.